Privacy policy

Last updated: 2 October 2026

This policy explains what personal information JAM Radio News collects when you read our site, listen to our radio, sign up for the newsletter or alerts, or use the JamRadio app. It also explains what we do with that information and what rights you have. We have tried to keep it plain. If anything is unclear, ask us.

Who we are

JAM Radio News (https://jamradio.uk) is published by JAM Radio ("we", "us"). We decide how and why your personal information is used. That makes us the controller under UK data protection law.

You can email the newsroom at [email protected]. Our contact page has more ways to reach us.

What we collect and why

• Visiting the site. When your browser asks for a page, our hosting and security services record standard technical details: your IP address, browser and device type, the page asked for and the time. We use these to deliver the site, keep it secure and fix faults. They are kept for a limited period.
• Story views. We count how many times each story is viewed, on our own systems. These are totals for each story. They are not profiles of individual readers.
• Adverts. We serve our own clearly labelled adverts. We count how many times each advert is shown and clicked, as totals. We do not use advertising network cookies, reader IDs or fingerprinting. If you click an advert, you go to the advertiser's own site, and its own policy applies from there.
• Listening to our radio. Nothing plays or loads until you tap Listen live. When you do, your device connects directly to our radio streaming provider, RadioKing, to receive the audio. RadioKing therefore sees your IP address and device details, as it would for any listener. The "now playing" details come to the site through our server from RadioKing, and the cover picture is loaded from RadioKing's servers. We do not ask who you are and we do not build listener profiles.
• Newsletter and alerts sign-up. If you subscribe, we collect your email address and which boxes you ticked. We also keep a record of your consent: the time, the wording you saw, whether a box was already ticked, a broad region group (for example UK or EU, not your exact location), a scrambled (hashed) form of your IP address, and a short description of your browser. We do not keep your IP address in plain form for this. The newsletter uses a double opt-in: we send one confirmation email and you are only subscribed once you press the button in it. Every email we send has a one-click unsubscribe link.
• Alerts on your device. If you choose to receive browser alerts from us, your browser gives us a unique alert address and security keys for that browser. We use them only to send the news alerts you asked for. Your browser asks your permission first, and you can turn alerts off in your browser settings at any time.
• The JamRadio Android app. If you use the app and allow alerts, it registers a device token with us (through Google's Firebase service), together with your device type, app version and whether an alert was delivered. We use it only to send news alerts an editor has confirmed. The app may also produce technical diagnostics such as crash and performance data. The app does not currently ask to use your microphone.
• Emails you send us. If you email the newsroom, we receive your address and what you tell us. We use it to reply, follow up a tip or put a mistake right. Our email is hosted by OVH.
• Embedded content. Some stories include videos, audio players or posts from other services, for example YouTube, X, Facebook and GoFundMe. When such an item loads or you press play, that service can collect information about you and set its own cookies. See our cookies page.
• Affiliate links. Some stories and pages contain affiliate links, and some pages carry product promotions. We mark them. If you click one and buy something, we may earn a commission. The affiliate network we use, Admitad, and the shop can use cookies on their own sites to record that you came from us. We do not receive your personal details from this.
• Google "Add to Preferred Sources". On story pages we may show a button from Google that lets you prefer JAM Radio News in Google's Top Stories. The button is loaded from Google, so Google can see that your browser loaded it and handles that under its own privacy policy.
• Your settings. If you choose a light or dark theme, or close a sign-up prompt, your browser remembers that on your own device. See our cookies page.
• Staff accounts. Staff who work on the site have accounts holding their name and email address.

Our lawful bases

• Legitimate interests: running and securing the site and radio, counting story views and adverts as totals, answering your emails and improving our service.
• Consent: the newsletter, alerts on your device and any other optional service where we ask you first. You can withdraw consent at any time, and it will not affect what we did before.
• Contract or legitimate interests: staff accounts.
• Legal obligation: where the law requires us to keep or share information.

Who we share it with

We do not sell your personal information. We use service providers who act for us, and they may only use your information to provide their service. They include:

• Render, which hosts the website.
• Supabase, which holds our database, staff sign-in and pictures. Our project is hosted in the EU.
• Cloudflare, which provides our domain name service, speeds up the site and helps protect it from attacks.
• Resend, which sends our confirmation emails and newsletters.
• OVH, which hosts our email.
• RadioKing, which streams our radio and tells us what is playing.
• Google, for the app's alerts (Firebase), the app's distribution (Google Play) and the "Add to Preferred Sources" button.
• Admitad, the affiliate network behind some links.

We may also share information if the law requires it, or to protect people from harm. If a provider handles information outside the UK, we make sure suitable protections are in place. Several of the providers above are based in or use servers in the United States.

How long we keep it

We keep information only as long as we need it for the reason we collected it.

• Newsletter details are kept until you unsubscribe. After that we keep only what we need to avoid emailing you again, and a record of your consent.
• If you ask us to erase your newsletter details, we delete your address and everything we hold about you from that list.
• A device alert address or token is removed when it stops being valid or when you turn alerts off.
• Server logs are kept for a limited period, unless we need them for security or to investigate a fault.
• Emails you send us are kept as long as we need them to reply and to keep our records.
• Staff accounts are removed when the person leaves.

Keeping it safe

We use sensible technical and organisational measures to protect personal information. No website or app can promise complete security, so please be careful with what you send us.

Children

JAM Radio News is a general news and radio site and is not aimed at children. We do not knowingly collect personal information from children under 13. If you think we have, tell us and we will delete it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• have wrong information corrected
• ask us to delete your information
• ask us to restrict how we use it, or object to uses based on legitimate interests
• receive your information in a portable format
• withdraw consent at any time

To use any of these rights, email [email protected]. We will normally reply within one month. You can also unsubscribe from the newsletter with the link in any email, turn off alerts in your browser or phone settings, clear the app's storage, or clear cookies and site data in your browser. We may need to keep some information where the law or security requires it.

Complaints

If you are unhappy with how we use your information, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy. The date at the top shows when. If we add analytics, advertising cookies or other tracking, we will update this page first and, where the law requires, ask for your consent.

See also our terms of use and cookies page.