Corrections

We work to get things right, but we sometimes make mistakes. JAM Radio News welcomes corrections when published information is inaccurate, unclear or materially out of date. When we get something wrong, we want to know, and we want to put it right openly.

How to report an error

Email [email protected] with "Correction" in the subject line, or use our contact page. Please include:

• the title of the story or programme
• its web address, if you have it
• what you think is wrong
• what you think is right, and where we can check it, such as a reliable source

An editor will look at every report. We may contact you for more detail. We aim to reply within two working days. We treat errors that could harm someone as urgent.

How we correct a story

If we confirm a mistake, we fix it in the story as soon as we can.

• Small errors, such as a typing mistake, a wrong spelling or a broken link, are fixed quietly because they do not change the meaning of the story.
• Factual errors that matter, such as a wrong name, figure, date or claim, are fixed in the text. We also add a correction note to the story that says what was wrong and what we changed, along with the date.
• Updates are different from corrections. If new facts come out after we publish, we add them and mark the story as updated. We only add a correction note when we reported something wrongly in the first place.

Where a story is spreading in other places, such as through the app, alerts or an RSS feed, the corrected version replaces the old one. We cannot change copies that other people have already made.

Live coverage

Live coverage changes quickly. Any correction in a live story is added as a timestamped entry, so you can see what was changed and when. We do not silently delete or rewrite earlier entries.

Radio and audio

If a correction is needed to something we said on air or in an audio programme, we will correct it on the programme's page and, where we can, on air.

Removing a story

We do not remove stories simply because someone would prefer they were not there. In rare cases, for example for legal reasons, to protect someone's safety, or because a story cannot be repaired by a correction, we may unpublish a story. If we do, we will explain why where we can.

Other concerns

If your concern is about our standards rather than a factual mistake, please see our editorial standards. To find out more about who we are, see about us. To contact us for anything else, use our contact page.